A customer journey map is a powerful way to visualize and discover how your customers interact with your products and services, and how they experience your brand.
We Are THOTNR
We use customer journey maps to break down the customer experience in different stages – from discovering your brand to becoming a repeat customer.
Expertise of over
Journey from customer
Define the Scope – Creating a helpful user journey map starts with defining your goals.
Build user Personas – Map for each unique user segment.
Define user Goals – What is the customer’s desire, what are their problems, and what are their expectations?
Touchpoints and Channels – Interaction between users and business/products
Map the Journey – Map out timeline and stories for easy visualization
Validate and Refine the Map – Validate the map using journey, usability testing refine, discover discrepancies.
– Content Management System (CMS)
– Digital Experience Platform (DXP)
– Digital Marketing
– Digital Transformation